FAQ

1. Are your products mass produced?

All our products are uniquely designed and hand produced. They reflect slight differences in shape, color and tone. This the nature and beauty of organic production and makes the items you purchase uncommon and special.

2. What is your order processing time?

Typical orders will require approximately 14-21 days for delivery to reach.

3. What are your payment options?

Payment is through Credit Card on Paypal and made in full before delivery.

4. Do you charge GST?

Yes, being a GST registered company, we charge GST on all sales.

5. Do you accept exchanges/returns?

All exchanges can only be entertained if buyer pays for all delivery charges, to and fro. All returns will only be entertained if buyer send back products by themselves and returned goods received by us are not damaged and in good order within 30 days of date of purchase.

6. Do you accept refunds?

Refunds will only be entertained if goods are returned to us undamaged and in good order. Refunds will only be at 80% of sales value as we need to account for exchange rate fluctuations as well as transaction costs.

7. Can I make changes to my order once I have placed it?

Please contact us at info@spin-singapore.com if you need to make changes and we will try our best to accommodate.

8. How do I cancel my order?

Please contact us at info@spin-singapore.com if you need to cancel your order. As soon as an order is received, it will be processed expediently and we have to be notified of any cancellation prior to the order being shipped out. Once shipped, we Refunds will only be at 90% of sale value as we need to account for transaction cost and exchange rate fluctuations.

9. There's a missing item in my order, what should I do?

Please contact us at info@spin-singapore.com

10. Are your tableware microwave-safe?

Our tableware are microwave- safe in general use, unless otherwise stated.

11. Are your tableware dishwasher-friendly?

Generally, our tableware are dishwasher friendly. However, our products are fragile by nature and we can never rule out the possibility of breakage.

12. I have received my order, but the product color differs from the product image. Is this normal?

All our products are handcrafted, as such, there will always be discrepancies that should be appreciated and acknowledged.

13. Are there any care instructions for my Spin products?

Customers should note that our products are delicate and fragile by nature and corresponding care should be exhibited when handling them. However, certain products may require different care level and this will be indicated in the product description.

14. VAT (Value Added Tax), other taxes?

In some cases, there will be VAT (Value Added Tax), other taxes, customs and/or duty fees levied by your destination country. These additional charges are not included and are the responsibility of the recipient. We cannot determine the charges since customs and taxation policies vary widely from country to country. Please contact your local customs office if you have any questions. We do not refund shipping costs for customers that reject their packages upon arrival for failure to pay duty fees. Customs clearance procedures may be required; under these circumstances, delays may occur, which will affect our original delivery time. Delivery time of orders can be extended by delivery service for indefinite period for reasons beyond our control.